Store Information

Warranty:

Products sold by Space Cables LLC are covered by a 1 year warranty for non-artificial damage unless otherwise stated. Fill out the form if you receive an incomplete item or your item is not functioning properly.
We will do our best to find a solution to the problem by troubleshooting remotely or by repair/replacement of the item.
If an issue is unable to be resolved, you will receive instructions on how to return the item for a full refund.
Shipping costs for warranty claims are paid for by Space Cables LLC

Returns:

Returns are eligible for any reason within 14 days of the item being received. To be eligible for a return, you must return the item in its original condition with all original packaging and accessories to Space Cables LLC.
A refund will be processed once the item is received and inspected by Space Cables LLC, minus a 4% fee passed along from our payment processors.
Shipping on returns is to be arranged by the customer.

Insurance/Lost items

Space is proud to partner with Route, the leader in package protection and tracking solutions.

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By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed. We are excited to offer this service to you and we highly recommend you use Route package protection at checkout.

Shipping issues for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” can be approved no earlier than 5 days after “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.

Photos required for damaged shipping issues

Shipping issues for packages presumed to be lost (where the status is not "delivered") can be after 7 days (20 days for international) and within 30 days from the last checkpoint.

If you choose to opt out of Route, you will be responsible for making any claims related to the lost or damaged item, as we, the seller are not responsible for anything once the item departs our facilities.

Additional Route FAQ

When to use: to answer general shipping, tracking, and issues questions

Where is my order?

Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

Route Refunds vs Reorders

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!

What are Route’s Policies?

All policies are listed here

Marked As Delivered (Stolen)

Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered

Orders over $100 USD require a police report

Stuck In Transit (Lost)

Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date

Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged

File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route package protection at checkout.

When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.

What if my order is damaged?

To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.

When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to Space through the support form on this webpage and we will be happy to work with you to remedy the situation.

How do I file a shipping issue for my lost, stolen or damaged order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

You can also file a shipping issue on Route’s app or via the web here.

Haven’t downloaded the app yet? Download here

Does Route Protect cover stolen items?

Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.

What are Route’s terms and conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

Is Route a licensed insurance company?

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

If you need to make a claim, please contact us for our address info.

Email: sales@spaceholdings.net

Support hours: M to F: 9am - 5pm