Experiencing an issue with one of our products? Get in touch with us for a solution!
We accept returns for any reason on products besides DIY kits, standalone parts or group buy items/group buy extras.
Items are required to be in a sellable or "A-stock" condition to be approved for a return.
If an item is found to not be considered sellable, a partial refund amount determined by our staff will be supplied.
Returns are accepted on these particular items within the first 14 days of the delivered date. We will cover the cost of return shipping on all approved US domestic orders.
A 3% cancellation fee will be passed along to the consumer from our payment processor
for any orders that are approved for a refund, this is deducted from the refund total.
All sales are final on excluded items, there are no returns or cancellations allowed.
Insurance/Lost itemsSpace is proud to partner with Route, the leader in package protection and tracking solutions.
By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed. We are excited to offer this service to you and we highly recommend you use Route package protection at checkout.
Additional Route FAQ
When to use: to answer general shipping, tracking, and issues questions
Where is my order?
Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
Route Refunds vs Reorders
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free!
What are Route’s Policies?
All policies are listed here
Marked As Delivered (Stolen)
To protect your order against loss or theft, add Route package protection at checkout.
When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout.
When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to Space through the support form on this webpage and we will be happy to work with you to remedy the situation.
How do I file a shipping issue for my lost, stolen or damaged order?
If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here.
Haven’t downloaded the app yet? Download here
Does Route Protect cover stolen items?
Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
If you need to make a claim, please contact us for our address info.